Inbound Services

Incoming interactions from customers are absolutely crucial. A single great or terrible experience can make or break a brand's perception in the eyes of its customers. This is why at transcosmos, we constantly seek opportunities to improve customer experiences from both a process and human perspective, and maintain industry-leading KPI's year round. We know that our partners are putting their confidence in us, and we see every contact as an chance to earn their trust.

 

Every point of contact between a customer, and one of our agents is a "Moment of Truth". Collectively, these moments convey whether a company is professional, well run and modern, and how much it cares about its most important assets, the customers. With our hybrid model of pairing artificial intelligence tools with agents to augment our teams' capabilities, we can provide your customers with an excellent Omni-Channel experience that will increase customer satisfaction, brand perception, and revenue gain.

 

Reach out to one of our teams now, and learn more about some of the results we've driven for our clients!

 

get in touch

Inbound Services

Incoming interactions from customers are absolutely crucial.

A single great or terrible experience can make or break a brand's perception in the eyes of its customers.

This is why at transcosmos, we constantly seek opportunities to improve customer experiences from both a process and human perspective, and maintain industry-leading KPI's year round.

We know that our partners are putting their confidence in us, and we see every contact as an chance to earn their trust.

Reach out to one of our teams now, and learn more about some of the results we've driven for our clients!

get in touch