OUR SERVICES

Designed for customers, optimized for businesses.

We design solutions intensively to focus on the customer experience in conjunction with service levels, business KPI's and impact on the bottom line. We aim to transform our partners' businesses, and improve performance through outstanding service.

 

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Inbound Services

Looking to provide customers with an industry-leading service for incoming customer interactions? Our teams pride themselves in providing excellent services and experiences to customers, whether they're individuals or businesses, seeking technical support, general assistance, or sales inquiries. We can meet customers anywhere with our Omni-Channel technology, and aim to deliver perfect "Moments of Truth".

 

Inbound

Outbound Services

Want to incorporate a proactive strategy to reaching out to customers? Whether you need to provide outbound support, gather survey responses, or generate sales activity, our teams are eager to be of assistance. With the tools at our disposal, we can reach out to lists of contacts you provide, and generate excellent responses effectively. Check out some of our outbound stories!

 

Outbound

AI Bots

Through various investments, partnerships, and in-house development, we have collected the best artificial intelligence tools to augment our teams. We can significantly reduce contact volume by answering questions through chatbots, improve agent performance with agent training and QA dashboards, and analyze and score all interactions with sentiment and intent analysis. 

 

AI Bots

Daily Assistant

Looking for someone to work on all your toughest tasks for an hour? Our $900 Daily Assistant is right for you! Whether you need help with responding to all the social media posts your business receives, perform administrative tasks, or conduct outbound outreach to set appointments, our daily assistant is a low-cost way to try out outsourcing, while maintaining close control.

 

Assistant