ARTIFICIAL INTELLIGENCE

Highlighted in our philosophy, transcosmos consistently looks for ways to improve our services and further enhance operational and cost efficiency by making full use of the latest technologies. Currently, Artificial Intelligence (AI) is shaping up to be the best and most effective tool for our partners, customers, and teams to leverage in order to augment existing services.

Some of our most sought-after AI tools include Omni-Channel chatbots, an agent dashboard that incorporates agent training manuals, and a dynamic knowledge base, and complete interaction analysis to measure all customer engagements and score each one based on sentiment and intent. We have the experience and vision to recommend the right tools and integrate them with your existing business ecosystem.

For insights on results our technology has provided, take a look at our insights page or contact us now!

 

  insights     contact us

ARTIFICIAL INTELLIGENCE

transcosmos consistently looks for ways to improve our services.

Currently, Artificial Intelligence (AI) is shaping up to be the best and most effective tool for our partners, customers, and teams to leverage in order to augment existing services.

Some of our most sought-after AI tools include:

  • Omni-Channel chatbots,
  • An agent dashboard that incorporates agent training manuals, and a dynamic knowledge base, and
  • Automated Quality Assurance to measure customer satisfaction through sentiment and intent analysis

For insights on results our technology has provided, take a look at our insights page or contact us now!

 

  insights     contact us